Skip to FAQ list

FAQ

Iron-clad answers.

Everything you need to know about HADEED, the magnetic carrier, shipping, returns, and what's coming next.

Product

HADEED uses 6 N52 neodymium magnets with up to 9 lbs (4 kg) of holding force on flat steel surfaces. The magnets are fully encapsulated in the back panel for safety and durability.

The strip is designed to hold a fully loaded carrier — phone, bottle, keys, and essentials — on any steel rack, cable machine, or bench frame. If you use a pacemaker or other implanted medical device, keep the carrier a few inches away as a precaution — standard guidance for any strong magnet.

No. Modern smartphones use solid-state storage and have internal magnetic shielding. The magnets in HADEED are positioned in the back panel, away from the phone pocket. Even MagSafe-compatible iPhones work fine with HADEED.

We've tested with iPhone 15 Pro, iPhone 16 Pro Max, Samsung Galaxy S24, and Google Pixel 8.

The back panel uses quilted magnet zones of matte black synthetic leather, housing the neodymium magnet array. The construction is visible on the back of the carrier and presses flat against any steel surface.

We chose this external design over hidden magnets because it's more durable, performs better, and is easier to repair.

Any ferrous metal surface: steel squat racks, cable machine frames, weight stack housings, treadmill frames, and most commercial gym equipment.

It does not stick to aluminum, plastic, or rubber-coated equipment.

The pocket fits phones up to iPhone 16 Pro Max size (170mm × 85mm) including most slim cases. Larger phones with bulky cases may not fit. The touch-screen window allows full use of your phone without removing it.

The stretchy neoprene sleeve accommodates bottles from 21oz to 40oz. This includes:

  • Stanley Quencher (40oz)
  • YETI Rambler (24oz, 36oz)
  • HydroFlask (24oz, 32oz, 40oz)
  • BlenderBottle Classic (28oz)
  • Most standard gym water bottles

Keys, wallet, credit card, gym membership card, AirPods case, chalk, lifting straps, wrist wraps, pre-workout scoop — basically everything that doesn't have a dedicated home.

The catchall has a soft microfiber lining to protect what you put in it.

Spot clean only. Use a damp cloth with mild soap. Do not machine wash, do not tumble dry, do not submerge in water.

The magnets, hardware, and silicone branding can be damaged by aggressive washing.

Under 340g (12oz) when empty. Light enough to carry all day, substantial enough to feel premium.

Shipping

Orders placed Monday–Friday before 2pm EST ship the same business day. Orders placed after 2pm or on weekends ship the next business day.

  • US: 3–5 business days (free standard shipping)
  • Canada: 5–8 business days
  • UK & EU: 7–12 business days
  • Australia: 10–14 business days
  • Rest of world: 14–21 business days

Full rates at Shipping & Returns.

Yes. Express options (1–2 day in US) are available at checkout for an additional fee.

Yes. We ship to 40+ countries. International customers are responsible for any customs duties or import taxes.

You'll receive a tracking number via email within 24 hours of your order shipping. Track it anytime at gethadeed.com/track.

Returns

30-day money-back guarantee. If HADEED doesn't change the way you train, send it back within 30 days for a full refund.

No questions. No restocking fees. No games.

Email hey@gethadeed.com with your order number. We'll send you a prepaid return label (US customers) or return instructions (international).

Once we receive the carrier, your refund processes within 5 business days.

No. Use it. Train with it. If you're not satisfied within 30 days, return it for a full refund even if it's been used.

Contact hey@gethadeed.com immediately with photos. We'll replace defective units at zero cost to you.

Our quality standards are uncompromising — if something's wrong, we make it right.

The 30-Day Iron Promise has you covered — if your HADEED arrives with a defect or you're simply not happy, full refund or replacement, no questions asked. We forge every piece to outlast the gym.

Brand

HADEED (حديد) is the Arabic word for iron. The raw material that becomes weapons, tools, and structures depending on how you forge it.

It represents the philosophy behind everything we build — hardness, intention, and transformation through pressure.

Aza is the symbol of the Amazigh — the indigenous free people of North Africa. The Amazigh have maintained their cultural identity for over 3,000 years across empires.

The symbol represents freedom, independence, and resilience. It's central to who we are as founders and as a brand.

HADEED was founded by two North African entrepreneurs who lived the floor-contact problem for years before deciding to fix it.

Read the full story at Our Story.

HADEED is designed in North Africa and manufactured by our premium production partner. We chose them after evaluating multiple factories for material quality, construction standards, and ethical labor practices.

Future Products

Yes. The magnetic carrier is the first piece. We're building a complete system of premium gym essentials — magnetic accessories, apparel, and more.

Join the email list to be first when new products drop.

We're evaluating it based on customer feedback. The current carrier is intentionally compact — it's a pouch, not a duffel.

If demand for a larger version is strong, we'll forge one.

Yes. Magnetic water bottles, gym towels with magnetic clips, lifting straps, and HADEED-branded apparel are all on the roadmap.

Join the Forge to be notified.

We forge answers, not riddles.

Couldn't find what you needed. Try a different keyword or talk to us directly.

Still have questions?

Real humans. Real responses. Within 24 hours.

Mon–Fri · 24h reply