Privacy Policy

Information you provide

• Name and contact information
• Shipping and billing addresses
• Payment information (processed via Shopify Payments / Stripe — we never see your full card number)
• Email address for order updates and marketing (if opted in)
• Product preferences and customization choices

Information collected automatically

• IP address and approximate location
• Device type, browser, and operating system
• Pages viewed, time on site, and click behavior
• Referral source (how you found us)
• Cookies and similar tracking technologies

We use collected information to:

• Process and fulfill your orders
• Communicate about your orders (confirmation, shipping, delivery)
• Provide customer support
• Send marketing emails (only if you opted in — unsubscribe anytime)
• Improve our products, website, and customer experience
• Detect and prevent fraud
• Comply with legal obligations

We share information with

• Shopify (e-commerce platform)
• Payment processors (Shopify Payments, Stripe, PayPal)
• Shipping carriers (USPS, UPS, FedEx, DHL, international carriers)
• Email & SMS marketing (Klaviyo)
• Analytics (Google Analytics 4)
• Advertising & attribution (Google Ads, Meta Pixel, TikTok Pixel, AppLovin / Axon)
• Customer support correspondence (email)

We do not

• Sell your data to third parties
• Share data with brokers or marketers outside our service providers
• Use your data for any purpose beyond what's listed in this policy

We use cookies and similar tracking technologies for the following purposes:

• Essential cookies — required for the website to function (cart, checkout, session management)
• Analytics cookies — help us understand how visitors use the site (Google Analytics)
• Marketing cookies — used to measure ad campaign performance (Meta Pixel, TikTok Pixel)
• Preference cookies — remember your language, currency, and other preferences

You can manage or disable cookies through your browser settings. Note that disabling essential cookies will impact your ability to use the website.

If you're in the EU, UK, California, or other regulated regions, you have the right to:

• Access the data we have about you
• Correct inaccurate data
• Delete your data (with some legal exceptions)
• Restrict how we process your data
• Port your data to another service
• Object to processing for marketing purposes
• File a complaint with your local data protection authority

To exercise any of these rights, email hey@gethadeed.com with "Privacy Rights Request" in the subject line. We respond within 30 days.

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction.

Specifically: all payment data is processed by PCI-DSS compliant providers and never stored on our servers; the website uses HTTPS encryption for all data in transit; access to customer data is restricted to authorized personnel on a need-to-know basis.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Order and transaction data: 7 years (tax and accounting compliance)
• Marketing subscription data: until you unsubscribe
• Analytics data: 26 months (Google Analytics default)
• Customer support records: 3 years after the last interaction

HADEED products are not intended for use by children under 14 due to the strong neodymium magnets in the product construction. We do not knowingly collect personal information from individuals under 14.

If you believe we have inadvertently collected information from a child under 14, please contact hey@gethadeed.com immediately and we will delete it.

Your information may be transferred to, stored, or processed in countries other than your country of residence, including the United States, Canada, and the European Union, where our service providers operate.

For transfers of personal data from the EU/UK to countries that have not been deemed to provide an adequate level of protection, we rely on Standard Contractual Clauses approved by the European Commission and other appropriate safeguards.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Updates will be effective immediately upon posting to this page, and the "Last updated" date at the top will reflect the most recent revision.

For material changes that significantly affect your rights, we will provide additional notice via email to subscribers and a prominent notice on the website.